Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money.

Sales plays a crucial role in the success of a business. But although skills like listening and managing your pipeline are important, sales skills go far beyond the basics.

This certificate course will enable you to become a confident and successful sales professional with improved skills that can be applied immediately. It will help you expand your knowledge and understand sales concepts in depth.
This selling skills training certificate course is designed in an innovative way to deliver beneficial tips on sales which every sales professional should know. When it comes to selling, the difference between an untrained sales team versus an all-star line-up is money — a whole lot of it. Make sure you are equipped with all the skills and knowledge you need to close more deals in less time.

During this 8-hour self-paced elearning course, learners will have the opportunity to learn the following:

• Understand the language of sales
• Prepare for a sales opportunity
• Begin the discussion on the right foot
• Make an effective pitch
• Handle objections
• Seal the deal
• Follow up on sales
• Set sales goals
• Manage sales data
• Use a prospect board

Course Content

Introduction
• Types of Sales
• Common Sales Approaches
Getting Prepared to Make the Call
• Identifying Your Contact Person
• Performing a Needs Analysis
• Creating Potential Solutions
Creative Openings
• A Basic Opening for Warm Calls
• Warming up Cold Calls
• Using the Referral Opening
Making Your Pitch
• Features and Benefits
• Outlining Your Unique Selling Position
• The Burning Question That Every Customer Wants Answered
Handling Objections
• Common Types of Objections
• Basic Strategies
• Advanced Strategies
Sealing the Deal
• Understanding When It’s Time to Close
• Powerful Closing Techniques
• Things to Remember
Following Up
• Thank You Notes
• Resolving Customer Service Issues
• Staying in Touch
Setting Goals
• The Importance of Sales Goals
• Setting SMART Goals
Managing Your Data
• Choosing a System That Works for You
• Using Computerized Systems
• Using Manual Systems
Using a Prospect Board
• The Layout of a Prospect Board
• How to Use Your Prospect Board
• A Day in the Life of Your Board

Training method

With case examples that make learning stick
Would you forget how to build relationships with customers if Mr Jonathan was showing you? Cases studies and stories are one of the best ways to remember information. So, every module is built around a memorable context your users won’t forget.
Written & reviewed by experts
Each topic is heavily researched using the most up-to-date information from subject matter experts. Senior instructional designers review every module to ensure that the intended skills and knowledge are transferred.

Registration and Access

To register to this course, click on the ”Buy Now” button to pay online and receive your access. If you are purchasing this course on behalf of others, please be advised that you will need to create or use their personal profile before finalising your payment.
Access to the course is valid for 365 days.

Certificate

Once you complete the above modules you will receive your certificate, which is issued by the European Institute of Management and Finance (EIMF).